What Makes Us Different?

IT Support Solutions Group is an affiliated IT service provider that works to enhance processes for the CARROLL portfolio, and streamlines communication and practices for our customers.

As new technologies take hold and advance how we operate, our robust implementation and change management processes enable efficient and effective deployments for all customers.

Service Efficiencies

Image
woman with headset in call center

Through a high-functioning ticketing system, our team can address client needs in an average of 2 to 4 hours, which is reduction by as much as 30% in average industry wait times. A byproduct of this system has been a knowledgebase with the most common issues for self-service capabilities.

National Scale

Image
earth from space

ITSSG maintains relationships with national vendors and top-rated technology solutions and services to deliver IT capabilities at better-than-market values, helping increase operational efficiencies and reduce costs.

Full Ecosystem

Image
laptop screen with data on screen

From full-stack solutions for each property in the CARROLL portfolio to online portals, community amenities, and smart-home features for residents, the ITSSG team provides a full tech ecosystem that drives optimizations for on-site staff and resident experiences.

40%
Average Savings
99.99%
System Uptime
91%
Customer Satisfaction Score (CSAT)
100%
Cloud Platform Adoption
4 Hours
Average System Resolution
ITSSG Leadership
Service Offerings
Technology Implementation
Automated Reporting
Hardware Management
Communication Enablement
Smart Home Implementation/Management
Systems Training