IT Services

IT Support Solutions Group is an affiliated IT service provider that seeks to enhance processes for each of the properties in our portfolio and streamline communication and practices for CARROLL’s customers.

Service Offerings

Technology Implementation
Automated Reporting
Hardware Management
Communication Enablement
Smart Home Implementation/Management
Systems Training

What Makes Us Different?

IT Support Solutions Group is an affiliated IT service provider that works to enhance processes for the CARROLL portfolio, and streamlines communication and practices for our customers.

As new technologies take hold and advance how we operate, our robust implementation and change management processes can enable efficient and effective deployments for customers.

Service Efficiencies

Through our ticketing system, our team seek to address client needs in an average of 2 to 4 hours, which is a reduction by as much as 30% in average industry wait times. A byproduct of this system has been a knowledgebase of common issues for self-service capabilities.

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National Scale

ITSSG maintains relationships with national vendors and highly rated technology solutions and services in hopes of delivering IT capabilities at better-than-market values, seeking to increase operational efficiencies and reduce costs.

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Full Ecosystem

From full-stack solutions for each property in the CARROLL portfolio to online portals, community amenities, and smart-home features for residents, the ITSSG team provides a full tech ecosystem that is designed to drive optimizations for on-site staff and resident experiences.

IT Services Leadership

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